Privacy Policy

Privacy Policy s99y
Your Personal Data Protection

At s99y, your privacy is not merely a priority — it is our responsibility. This document transparently explains how we collect, use, store, and protect your personal information as a member of our platform.

Last updated: January 1, 2026

Our Commitment To Your Privacy

Six core principles underlying how s99y handles the personal data of every member.

256-bit SSL Encryption

All data transmitted between your device and s99y's servers is protected by industry-standard 256-bit SSL encryption — the same technology used by leading banking institutions.

Strict Access Control

Only authorised personnel may access member personal data, and only for designated purposes. All access is automatically logged and monitored.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, real-time intrusion detection, and regular backups to ensure information integrity.

No Data Sale

S99y does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you.

PDPA Compliance

The s99y Privacy Policy is developed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are always protected.

Regular Updates

This policy is updated periodically to reflect changes in our data processing practices or applicable legal requirements. You will be notified via your registered email if there are any significant changes.

1 Introduction

Welcome to the s99y Privacy Policy. This document is an agreement between you ("Member", "User", or "you") and s99y ("Platform", "We", or "s99y") regarding how we handle your personal information. We understand that your trust in us depends greatly on how we respect and protect your privacy — and that is why we take this responsibility seriously.

By registering or using the s99y platform, you agree to the processing of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

This Privacy Policy applies to all services provided by s99y through our official website at s99y.net, the mobile app (if available), and any other official communication channels associated with the platform.

Quick summary: s99y only collects data that is strictly necessary, stores it securely, never sells it to anyone, and gives you full control over your own information.

2 Information Collected

S99y collects various types of information depending on how you interact with our platform. In general, we only collect data that is truly necessary to provide you with a safe, fair, and efficient service.

Information You Provide Directly:

  • Registration Information — Full name, national identification number (MyKad), date of birth, email address, phone number, and your chosen username.
  • Financial Information — Bank account details, account holder name, account number, and bank name for deposit and withdrawal processing purposes.
  • KYC Verification Documents — Copies of your identification card, passport, or other official documents when required for the identity verification process.
  • Communication — Records of conversations with our customer support team via live chat or email.

Information Collected Automatically:

  • Technical Data — IP address, device type, operating system, browser type, language settings, and time zone.
  • Usage Data — Pages visited, games played, session duration, betting history, and navigation patterns within the platform.
  • Transaction Data — Complete history of deposits, withdrawals, bonuses received, and all financial activity in your account.
  • Cookie Data — Information collected through cookies and similar tracking technologies to enhance the user experience.
Data Type Example Resources
Identity Full name, MyKad, date of birth You (registration/KYC)
Relationship Email, phone number You (registration)
Finance Bank account number, transaction history You + payment system
Technical IP address, browser type, device Automatic
Usage Games played, session duration Automatic
Marketing Promotional preferences, campaign responses You + automatic

3 How We Use Your Data

S99y uses collected personal information for lawful and specific purposes. We will not use your data for any other purpose without informing you first and, where required, obtaining your consent. The following are the primary purposes for data use:

  • Account Management — Create, verify, and maintain your member account; process logins and manage account security.
  • Transaction Processing — Process deposits, withdrawals, bonus grants, and all financial transactions on the platform.
  • Identity Verification (KYC) — Fulfil legal compliance obligations including anti-money laundering (AML) and counter-terrorism financing.
  • Customer Support — Respond to enquiries, resolve complaints, and provide the technical assistance you need.
  • Platform Security — Detect and prevent fraud, abuse, and suspicious activity on the platform.
  • Service Improvement — Analyse usage patterns to improve platform performance, UI design, and the overall member experience.
  • Marketing Communications — Send promotional information, exclusive offers, and the latest updates — only if you have agreed to receive them.
  • Legal Compliance — Meet reporting and compliance obligations to relevant authorities when required by law.
You may opt out of receiving marketing communications at any time by contacting our support team. This will not affect important communications related to your account.

4 Information Sharing

S99y does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with certain parties under limited and controlled circumstances:

  • Payment Service Providers — Banking institutions, e-wallet providers (Touch 'n Go, GrabPay), and FPX payment gateways to process your financial transactions.
  • Game Providers — Game software companies that provide slots, fish shooting games, sports games, and other games on our platform — limited to data necessary to deliver the gaming experience.
  • Identity Verification Providers — Third-party services that assist us in conducting required KYC and AML checks.
  • Regulatory Authorities — Government agencies, law enforcement bodies, or courts when we are required to do so under applicable Malaysian law.
  • Professional Advisors — Lawyers, accountants, or auditors bound by professional confidentiality obligations.
All third parties with whom we share data are required to comply with data protection standards equivalent to our own, including the use of encryption and strict access controls.

5 Data Security

Protecting your personal data from unauthorized access, alteration, disclosure, or destruction is an absolute priority for s99y. We have implemented multiple layers of technical and organizational security measures to this end:

  • Data Encryption In Transit — All communications between your device and our servers are protected by TLS 1.3 with AES-256 encryption.
  • Data Encryption At Rest — Sensitive data stored in our databases, including financial information and verification documents, is encrypted using industry-recognised encryption algorithms.
  • Two-Factor Authentication (2FA) — We offer additional protection through two-factor authentication for all member accounts.
  • Regular Security Audits — Our platform undergoes regular penetration testing and security audits by accredited independent parties.
  • 24/7 Monitoring — Our automated monitoring system operates around the clock to detect and respond to any security threats in real time.
  • Tiered Access Control — The principle of least privilege is applied — each staff member can only access the data required for their specific role.
While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role by keeping your account password confidential and not sharing it with anyone.

6 Cookies & Tracking Technologies

S99y uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

Types of Cookies We Use:

  • Essential Cookies — Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
  • Performance Cookies — Collect information about how you use the platform (pages visited, time spent) to help us improve our services. This data is collected anonymously.
  • Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
  • Analytics Cookies — Helps us understand overall platform usage patterns for continuous improvement purposes.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request the correction of any inaccurate or incomplete personal data.

Right to Withdraw Consent

You may withdraw consent for data processing for marketing purposes at any time.

Right to Data Portability

You may request that your data be transferred in a machine-readable format where applicable.

Right to Object

You have the right to object to the processing of your data for certain purposes, including direct marketing.

Right to Complain

You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied.

To exercise any of the rights above, please contact our support team via live chat. We will process your request within 14 business days. In cases requiring further review, this may extend to 30 days, and we will notify you in advance.

8 Data Retention

S99y retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.

In general, data retention periods are as follows:

  • Active Account Data — Retained for the duration your account is active and for 7 years after account closure, in line with financial and tax compliance requirements.
  • Financial Transaction Records — Retained for a minimum of 7 years as required by the Malaysian Financial Institutions Act and AML requirements.
  • KYC Documents — Retained for the period prescribed by applicable anti-money laundering laws.
  • Support Communication Logs — Retained for 3 years for quality control and dispute resolution purposes.
  • Technical Data & Access Logs — Retained for 12 months for security and incident investigation purposes.

Once the retention period has expired and there is no binding legal obligation, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

9 Third-Party Links

The s99y platform may contain links to third-party websites or services such as payment providers and game providers. Our Privacy Policy applies solely to the s99y platform and does not cover the privacy practices of those third-party websites.

We recommend that you independently review the Privacy Policy of any third-party website you visit. s99y is not responsible for the content or privacy practices of any third-party website, even if it is accessible through our platform.

The presence of third-party website links on our platform does not imply our endorsement or recommendation of those sites. Please exercise caution and due diligence before providing any personal information to any third party.

10 Policy Changes

S99y reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. When significant changes occur, we will:

  • Publishing the latest version of the Privacy Policy on this page with an updated "Last Updated" date.
  • Sending notification to your registered email address at least 14 days before any significant amendments take effect.
  • Displaying a clear notice on our platform's home page regarding the changes.

Your continued use of the s99y platform after changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account and stop using the platform before they come into effect.

11 Contact Us

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, our Data Protection Officer (DPO) team is ready to assist. We are committed to responding to every privacy-related inquiry thoroughly and within the stipulated timeframe.

You can reach us via live chat available directly on the s99y platform 24 hours a day, 7 days a week. Our trained team ensures every privacy-related inquiry is handled with full professionalism and confidentiality.

The average response time for privacy-related enquiries is within 2 business days. For urgent issues regarding account security, please contact our live chat for immediate assistance.

If you are dissatisfied with our response, you have the right to file an official complaint with the Department of Personal Data Protection (JPDP) Malaysia through their official channels.

Ready to Get Started?

Privacy Protected, More Gaming Relax & Have Fun

Now that you understand how s99y protects your data, you can play with full confidence. Register today and enjoy a safe, fair, and enjoyable gaming experience.

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